Question 1

How far in advance should I reserve a charter bus?

Accepted Answer

Two to four weeks of lead time is comfortable for most trips. Peak dates — major conferences, graduation weekends and holiday programs — often need longer. Short-notice requests are still worth submitting.

Question 2

How is pricing determined?

Accepted Answer

Pricing depends on vehicle category, service date, passenger count, distance, number of service hours, number of vehicles, driver scheduling, and any parking, tolls, permits or overnight requirements.

Question 3

Do you provide ADA-accessible vehicles?

Accepted Answer

Yes, by advance request. Please note ADA needs when submitting your quote so we can plan the appropriate vehicle.

Question 4

Can I book multiple vehicles for one event?

Accepted Answer

Yes. Multi-vehicle programs are common. We coordinate dispatch, staging and arrival windows so buses arrive together.

Question 5

What areas do you serve?

Accepted Answer

We serve Sunnyvale, Santa Clara, San Jose and surrounding Bay Area communities. Multi-city itineraries are planned as a single connected route.

Question 6

Do you have a physical office in Sunnyvale or Santa Clara?

Accepted Answer

We serve Sunnyvale and Santa Clara but do not operate a walk-in office in those cities. Trips are dispatched to your pickup location.

Question 7

Are your buses insured?

Accepted Answer

Yes. We operate as a licensed commercial transportation company under CPUC TCP 30133 and maintain commercial insurance. Insurance information can be provided on request.

Question 8

Do you provide drivers?

Accepted Answer

Yes. All charter bus service includes a professional driver. You do not need to arrange one separately.

Question 9

What information should I include in a quote request?

Accepted Answer

Trip date, pickup city and address, destination, passenger count, luggage volume, any ADA needs, event schedule and any specific vehicle preferences.

Question 10

Can I make changes after booking?

Accepted Answer

Yes. Trip details can often be adjusted before dispatch. Some changes may affect pricing depending on route, time or vehicle availability.

Frequently Asked Questions

General Charter Bus Questions

Planning Group Transportation in Sunnyvale or Santa Clara?